There’s a restaurant I used to go to called Wingman. As you can probably guess, they serve Buffalo wings… but they also serve:
- Hamburgers
- Hot dogs
- Philly cheesesteaks
- Grilled chicken
- Chicken strips
- Popcorn chicken
- Potato salad
- Macaroni salad
- Coleslaw
- Garden salad
- Mac and cheese wedges
- Jalapeno poppers
- Cheese stix
- Fried mushrooms
- Fried zucchini
- Funnel cake
- Apple pie
But of course! They’re called Wingman, so why wouldn’t they be serving fried zucchini?
“Oh they’ll come for the wings, but they’ll stay for the apple pie!”
This is obviously stupid just from a financial perspective, as they’re wasting money on ingredients they use for 10% of the orders. And it slows down their order times drastically because new customers are suddenly overwhelmed with an abundance of choice that they didn’t expect (probably not a huge problem, as the place isn’t very popular). But what aggravates me most is that THEY’RE CALLED WINGMAN, yet they serve uninteresting foods that have never been associated with wings.
“But Charlie, maybe they get orders for outdoor corporate events! It’s always good to have potato salad at the company picnic, LOL!”
Of course they get bulk orders from time-to-time — all restaurants do — but that doesn’t mean they should accommodate every buyer’s random needs. Just because some of your customers love apple pie, it doesn’t mean it should be on the menu.
Why are they even serving salads? To accommodate vegetarians? SCREW VEGETARIANS! If you don’t eat meat, why the hell are you in a restaurant called Wingman? Put up a big sign that says, “Want salad? Go back to Whole Foods, hippie.” Then pelt them with frozen chicken wings as they run out.
Nothing pisses me off more than a good product or service that gets completely diluted because the owners wanted to please everyone.
So polarize the crowd. Instead of matching your competitors’ offerings, veer in a different direction that everyone else is too afraid of. Stop adding, and start taking things away. It’s far more interesting when choices are reduced, and people are excluded.

Source: GoComics.com