Yelp marketing

This is brilliant.  If your company’s brand is edgy, don’t ignore your critics.  Embrace them.  How deflating is it for the critic to know that their negative review has been made into a company t-shirt?  Having a sense of humor put this restaurant back into the position of power, and effectively neutralized all of the over-the-top critics.

Thanks to Andy for the tip.

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Charlie Hoehn is the author of Play It Away, Play for a Living and Recession Proof Graduate. His work has been featured on NPR's TED Radio Hour, Forbes, Fast Company, and Harvard Business Review. Previously, he was the Director of Special Projects for Tim Ferriss. Currently, he is the Head of Author Marketing at Book In A Box. He lives in Austin, Texas.

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