Comments on: Customer service: The human element http://charliehoehn.com/2010/02/12/customer-service-the-human-element/ Thoughts on business... but mostly marketing Sun, 12 Feb 2012 02:34:00 +0000 hourly 1 http://wordpress.com/ By: Jon Bjork http://charliehoehn.com/2010/02/12/customer-service-the-human-element/comment-page-1/#comment-1425 Tue, 16 Feb 2010 15:27:22 +0000 http://charliehoehn.com/?p=2306#comment-1425 Great advice!

Funny how the best ideas are the simplest and most obvious.

(Referred by Mike Duffy’s Winery Web Site Report)

]]> By: charhoehn@gmail.com http://charliehoehn.com/2010/02/12/customer-service-the-human-element/comment-page-1/#comment-1422 Sat, 13 Feb 2010 17:33:18 +0000 http://charliehoehn.com/?p=2306#comment-1422 I’m using it for the heat maps right now. The pacing of one of our videos might be wrong, and there’s a fair chance that viewers are ditching it before it gets to the main message. Wistia is an easy way to test it. I know Youtube can do that, too, but the video has just under 1,000 views on YT, so the data is insufficient for them to find the hot spots. We need another service for it, which is where Wistia came in.

]]> By: Matt Cheney http://charliehoehn.com/2010/02/12/customer-service-the-human-element/comment-page-1/#comment-1421 Sat, 13 Feb 2010 15:52:15 +0000 http://charliehoehn.com/?p=2306#comment-1421 Hey Charlie,

I checked out Wistia and it seems cool. I don’t get it.

How are you using it?

]]> By: Taylor Brooks http://charliehoehn.com/2010/02/12/customer-service-the-human-element/comment-page-1/#comment-1420 Fri, 12 Feb 2010 19:54:56 +0000 http://charliehoehn.com/?p=2306#comment-1420 Did he really send from his iPhone or was that added to his email signature?

]]> By: Cody Rossi http://charliehoehn.com/2010/02/12/customer-service-the-human-element/comment-page-1/#comment-1419 Fri, 12 Feb 2010 19:12:10 +0000 http://charliehoehn.com/?p=2306#comment-1419 We are doing the same thing in the company I work for. At the bottom of all of our emails there is our picture with our dogs. We also never send out mass emails because they are too impersonal. We like our customers to know that they are dealing with a real person, not just an email address.

I have never considered video conferencing… I will have to look into it.

]]> By: Angel http://charliehoehn.com/2010/02/12/customer-service-the-human-element/comment-page-1/#comment-1418 Fri, 12 Feb 2010 15:14:25 +0000 http://charliehoehn.com/?p=2306#comment-1418 Let me quote this old Robert Palmer’s song:

“SIMPLY IRRESISTIBLE”

That way of conducting business (but not only business) is great and out of the trend nowadays.

In fact, your post made me want to give a try to the video service (no joking).

Angel

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